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Taxpayers have new options to pay bills

Published: June 19, 2017 4:00 AM

Portage County taxpayers now have more and lower-cost options for paying their property tax bills.

Point & Pay LLC, which offers payment processing services to 26 county treasurers and more than 150 other entities in Ohio, began processing payments for Portage County in early June.

"This really expands our capacity to accept different forms of payment, in ways that are cheaper and simpler for our taxpayers," Cromes said. "It even offers us the ability to send our taxpayers email bills and text notices if they want, which improves the customer experience and will lower our costs."

In addition to email billing and text messaging, taxpayers can use the treasurer's new online payment tool to make one-time payments, or to set up an account that will allow them to "claim" parcels, view their tax bills, and track their payment histories. Taxpayers making payments in person at the treasurer's office will also now have the option of using credit and debit cards -- the first time such services have been available at the office since the late 1990s.

"If you can use it to buy milk at Giant Eagle, you should be able to use it to pay your taxes," Cromes added. "We think these upgrades are a big step in that direction."

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Cromes said his office is in on-going discussions with Point & Pay to further improve payment options in the future, with "chip" payments, ApplePay, and other upgrades likely to come in the months ahead.

Payments made by e-check will cost $1.50 each, while VISA debit card transactions will cost $3.95. All other credit/debit card transactions will carry a fee of 2.5 percent of the total transaction cost, with a minimum cost of $2.

Under the treasurer's prior vendor, most credit card transactions triggered a fee equaling 3 percent of the total transaction cost, without the option of e-check or debit card payment.


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